Frequently Asked Questions
Everything you need to know about shopping at Flatspot
What are your shipping options and delivery times?
We offer standard and expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.
How can I return an item for a refund?
You can return any unused item in its original packaging within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label and initiate the refund process.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package in real-time.
Are your products covered by a warranty?
Yes, all our products come with a standard one-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team or using the link in your confirmation email.